PRIVACY POLICY
Last updated: September 2026
Supreme Fitness Centre respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights.
1. WHO WE ARE
Supreme Fitness Centre is responsible for the personal information we collect and use about our members, customers and visitors.
If you have any questions about your personal information, please contact:
Supreme Fitness Centre
Units 3, 4 & 5
Email: info@supremefitnesscentre.com
2. INFORMATION WE MAY COLLECT
Depending on how you use our services, we may collect:
Your name;
Date of birth;
Address;
Email address;
Telephone number;
Emergency contact details;
Membership information;
Payment and transaction information;
Class and booking information;
Attendance information;
Information provided through ClubRight;
Relevant medical, health or injury information;
Information relating to junior members and their parent or guardian;
Safeguarding information where necessary;
Photographs or videos where appropriate consent has been given;
Messages, emails or other communications with us; and
Any other information you choose to provide.
We will only collect information that is reasonably necessary for running the gym and providing our services.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Set up and manage your membership;
Process membership payments;
Manage bookings and classes;
Contact you about your membership;
Tell you about failed or outstanding payments;
Provide gym and training services;
Manage health and safety;
Respond to emergencies;
Manage junior memberships;
Meet our safeguarding responsibilities;
Deal with complaints or enquiries;
Improve our facilities and services;
Keep appropriate business and financial records;
Meet our legal responsibilities; and
Send marketing where we are permitted to do so.
4. OUR LEGAL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we must have a valid reason for using your personal information.
Depending on the circumstances, we may rely on:
Contract
We need certain information to provide and manage your membership and the services you have purchased.
Legal Obligation
We may need to keep or use information to meet legal, financial, safeguarding or regulatory responsibilities.
Legitimate Interests
We may use information where it is reasonably necessary for running and protecting our business, managing memberships, improving services, preventing misuse and keeping our facilities safe.
We will only rely on legitimate interests where your rights and interests do not override ours.
Consent
In some circumstances we will ask for your consent, for example for certain marketing communications, photographs or promotional videos.
You can withdraw consent at any time.
5. HEALTH AND MEDICAL INFORMATION
Health information is treated as sensitive personal information under data protection law.
We may ask for relevant health, injury or medical information where it is necessary to help you participate safely or to respond appropriately in an emergency.
We will only use this information where we have an appropriate legal reason and additional condition for processing sensitive information.
Where appropriate, this may include your explicit consent.
We will only ask for information that is relevant and necessary.
6. JUNIOR MEMBERS
We take the privacy of children and young people seriously.
For members under 18, we may collect information about both the child and their parent or legal guardian.
This may include:
The child's name and date of birth;
Parent or guardian contact details;
Emergency contact information;
Relevant health information;
Membership and attendance details; and
Safeguarding information where necessary.
This information will only be used to manage the child's membership, provide our services, protect their safety and meet our safeguarding responsibilities.
7. PHOTOGRAPHS AND VIDEOS
Photos or videos may occasionally be taken during classes, training sessions or events.
Where required, we will obtain appropriate consent before using identifiable photos or videos for marketing, advertising or social media.
For members under 18, appropriate consent will be obtained from a parent or legal guardian where required.
You can withdraw consent for future use by emailing:
Withdrawal will apply to future use where reasonably possible. We may not always be able to remove material that has already been printed, published or shared before consent was withdrawn.
8. MARKETING
We may occasionally contact you about Supreme Fitness Centre services, classes, events, offers or other relevant information.
Where required, we will ask for your consent before sending marketing communications.
You can unsubscribe or opt out of marketing at any time.
Opting out of marketing will not stop important membership communications such as:
Payment information;
Changes to classes;
Gym closures;
Membership information; or
Important safety notices.
9. WHO WE MAY SHARE YOUR INFORMATION WITH
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us run our business, including:
ClubRight or other membership management providers;
Payment providers and banks;
Accountants and professional advisers;
IT, website and software providers;
Insurance providers;
Coaches or staff where information is necessary for safety or service delivery;
Safeguarding organisations;
Police, social services or other authorities where necessary; and
Government, regulatory or legal authorities where required by law.
We only share information where there is a valid reason to do so.
Organisations processing information on our behalf are expected to protect it appropriately.
10. KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect personal information from:
Loss;
Theft;
Unauthorised access;
Misuse;
Alteration; or
Disclosure.
Access to personal information will be limited to people who reasonably need it.
11. HOW LONG WE KEEP YOUR INFORMATION
We will not keep personal information for longer than necessary.
How long information is kept depends on:
The type of information;
Why it was collected;
Legal and accounting requirements;
Insurance requirements;
Safeguarding responsibilities; and
Whether information may be required in relation to a complaint or legal claim.
When information is no longer required, we will delete it or securely dispose of it where reasonably possible.
12. INFORMATION STORED OUTSIDE THE UK
Some of the companies providing software, payment, website or other services to us may process information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives the level of protection required by UK data protection law.
13. YOUR RIGHTS
Depending on the circumstances, you may have the right to:
Ask what personal information we hold about you;
Request a copy of your information;
Ask us to correct inaccurate information;
Ask us to delete information;
Ask us to restrict how information is used;
Object to certain uses of your information;
Request transfer of certain information;
Withdraw consent where we rely on consent; and
Complain about how your information has been handled.
Some rights do not apply in every situation.
To make a request, contact:
We may need to confirm your identity before providing personal information.
YOUR RIGHT TO OBJECT
Where we process your information because of our legitimate interests, you may have the right to object.
You also have the right to object to your personal information being used for direct marketing at any time.
14. DATA PROTECTION COMPLAINTS
If you are unhappy with how we have handled your personal information, please contact us first so we have an opportunity to resolve the issue.
Email:
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information is available from the Information Commissioner's Office.
15. CLUBRIGHT AND ONLINE SERVICES
We use ClubRight to help manage memberships, payments, bookings and member information.
ClubRight and other service providers may process personal information on our behalf or as otherwise explained in their own privacy information.
Members should also review the privacy information provided by any third-party platform they use.
16. COOKIES AND OUR WEBSITE
Our website may use cookies and similar technologies to help the website function, understand how it is being used and improve the user experience.
Where consent is required for optional cookies, users will be given the opportunity to accept or reject them.
Further information may be provided through our website cookie notice.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
Our services;
The way we use personal information; or
Data protection law.
Any significant changes will be published or communicated where appropriate.
CONTACT US
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Supreme Fitness Centre